To: Sue Woodriffe, trading as me (sole trader) of 2 Leigh Park Court, Leigh Park Way, Westbury, Wiltshire BA13 3FS
Agreement
1. Please ensure that you read this agreement carefully as not only does it form the legal relationship between us, it also provides useful information about the practical side of your therapy. When you agree to this agreement (or if you fail to do so, by attending the first session), this document will constitute a legally binding agreement between us.
Sessions and cancellations
2. Our therapy sessions are scheduled for up to 60 minutes and generally take place on a weekly basis. The Sessions will take place at the times and on the dates that we have pre-agreed. All sessions will take place on zoom unless you are notified otherwise.
3. It is very important that you turn up for the Sessions on time. Unfortunately, if you arrive late for your Session, I will not be able to continue past the scheduled end time due to the scheduling of other clients (and I will not be obliged to provide any refund to you).
4. I may ask you to complete a questionnaire before we meet for the first time and at other times during our sessions. It is very important that you answer these questions honestly and completely as these answers will be the foundation for our sessions.
5. If you need to cancel a Session, you may do so without charge if you provide at least 24 hours’ notice to me. You must give us this notice by calling 07929 034 021 or sending an email to sue@suewoodriffe.co.uk, ensuring that I have replied so you know I got it. If you provide less than 24 hours’ notice of cancellation or miss a Session, you will be charged the full payment for that Session.
6. You may need to practice between our Sessions in order to gain the most from them. By coming to our Sessions, you are committing to make the time to practice outside of our Sessions.
7. Although the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
(“Regulations”) may apply to the provision of services provided under this agreement, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations. If we have already started work on the services by the time you cancel the agreement, you agree to pay me any costs I have reasonably incurred in starting to perform the services. If I have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and I have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, I will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period as per cancelling a session stated in clause 5 above.
Fees and payments
8. I may offer you a free discovery call. Following the initial free session I will charge you £97 per session. This is payable in advance of the session and if payment has not been received in cleared funds prior to the session, we will not proceed with the session. I may charge you for blocks of sessions in advance. These will be in blocks of 4 and if you do not complete all 4 sessions within 90 days of paying the invoice, then I shall have no further obligation to provide those sessions and shall in no way be obliged to provide you with any refund in relation to the sessions.
Confidentiality
9. We may discuss matters that are sensitive in nature during our sessions. Subject to clause 10 below, I will keep all of such information confidential.
10. I may disclose certain of your information in the following circumstances:
a) Where you consent to us sharing your information.
b) Where I am compelled to disclose your information by court or by regulations or laws.
c) Where I consider you or somebody else to be at risk or to prevent illegal acts or harm to you or to others.
11. As is good practice in therapy, I am part of supervision groups. You agree that I may disclose any issues which arise out of the Sessions with my supervisor and/or supervision group, but I agree only to disclose such issues on a general basis and without disclosing your name.
12. I keep notes of our sessions in order to refer back to you in instances when this may be useful. These notes are stored in locked filing cabinets.
Liability – READ THIS SECTION CAREFULLY
13. Nothing in this agreement shall limit liability for death or personal injury caused by negligence or by fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
14. The Sessions shall be provided with due care, skill and ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of therapy, no guarantees of any particular results can be made.
15. There shall be no liability for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement.
16. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the sessions in the 12 months preceding any claim.
17. If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
18. The provisions of this liability section shall survive termination of this agreement.
Data Protection and Intellectual Property
19. We use and process your personal data in accordance with our Privacy Notice that you can view at
20.I am the owner or licensee of all Intellectual Property Rights and all other rights in the materials and content that we use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the Sessions. I grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable license to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.
22.You may not without my prior written consent make any audio and/or visual recordings of all or any part of our Sessions. I may make audio and/or visual recordings of our Sessions with your permission.
Termination
23. I may terminate this agreement at any time on immediate notice to you. If I do so, I will provide a pro rata refund for any Sessions that have not been used at the time of termination.
General
24. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
MEDICAL DISCLAIMER
25. Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.
You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.
If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.
If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of the information or guidance we provide you with.
I cannot make a medical or mental health diagnosis.
Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.
July 2024
